Privacy Policy

Last updated: May 14, 2026

This Privacy Notice for Innovative Business Solutions Inc. ("IBS," "we," "us," or "our"), the operator of the Avail platform ("Avail"), describes how and why we access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@getavail.net.

Summary of Key Points

This summary provides key points from our Privacy Notice. You can find more details by clicking the relevant sections in the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the features you use.

Do we process any sensitive personal information? Yes. We process biometric data (face match templates used during identity verification) and financial data, with your consent and as permitted by applicable law.

Do we collect information from third parties? Yes, in limited cases. When you sign in via Apple or Google, we receive limited profile information from those providers. Our identity verification partner (Persona) processes government ID data on our behalf.

How do we process your information? We process your information to operate the marketplace, verify provider identity, process payments and payouts, facilitate communication between users, provide customer support, prevent fraud, and comply with legal obligations.

With whom do we share personal information? We share information with service providers who help operate the platform (Persona, PowerTranz, SendGrid, Vercel, Firebase, Inngest, Google Maps), with other users where needed to facilitate the service (e.g., booked providers see customer booking details), and as required by law.

How do we keep your information safe? We have technical and organizational security measures in place. However, no internet transmission can be guaranteed 100% secure.

What are your rights? Depending on where you are located, applicable privacy law may give you rights including access, correction, deletion, and the right to withdraw consent. The Saint Lucia Data Protection Act 2011 applies to our processing.

How do you exercise your rights? Contact us at privacy@getavail.net. We will consider and act on any request in accordance with applicable data protection laws.

Table of Contents

  1. What information do we collect?
  2. How do we process your information?
  3. When and with whom do we share your personal information?
  4. Do we use cookies and other tracking technologies?
  5. How do we handle Apple and Google sign-in?
  6. How long do we keep your information?
  7. How do we keep your information safe?
  8. Do we collect information from minors?
  9. What are your privacy rights?
  10. Controls for do-not-track features
  11. International data transfers
  12. Governing law
  13. Do we make updates to this notice?
  14. How can you contact us about this notice?
  15. How can you review, update, or delete your data?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, participate in activities on the Services, or otherwise contact us. The categories of personal information we collect depend on the context of your interactions with us and the Services.

Personal Information Provided by You may include:

Identity Verification Data. To verify the identity of service providers, we use a third-party identity verification service, Persona Identities, Inc. When you sign up as a provider, you will be asked to provide a government-issued photo ID (passport, driver's license, or national ID), a live selfie or short video used for biometric face-match against the ID, and supporting documents as required by applicable regulations. This data is collected and processed by Persona on our behalf. Persona stores the verification data in their systems; Avail receives only the verification outcome and limited metadata (verification timestamp, document type, last four of ID number where applicable). For details on Persona's data handling, see https://withpersona.com/legal/privacy-policy. Biometric data is sensitive personal information; we process it based on your explicit consent given at verification and on our legitimate interest in preventing fraud and meeting regulatory obligations.

Sensitive Information. With your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Payment Information. When you make a payment on our platform, your card details are entered directly into a Hosted Payment Page provided by our payment processor, PowerTranz (operated by First Atlantic Commerce). Your full card number, CVV, and expiry are transmitted directly to PowerTranz and never touch Avail's servers — we operate under PCI DSS SAQ A scope, meaning we do not store, process, or transmit cardholder data. We receive only a payment confirmation token, the last four digits of your card, the card brand, and the transaction outcome. For details on PowerTranz's data handling, see https://powertranz.com/privacy-policy.

Payout Information for Providers. To receive payouts, providers must provide bank account details. We collect the full account number once at the time you enter it, transmit it securely via our email service provider (SendGrid) to our payout-processing workflow, and then immediately clear the full number from our systems. We retain only the last four digits of the account number for reference and reconciliation.

Apple Sign-In and Google Sign-In Data. If you choose to register or log in using Apple Sign-In or Google Sign-In, we receive limited profile information from those providers (your name, email address or a private relay email if you choose to hide it through Apple, and — for Google — your profile picture and Google account ID). We use this information solely to create and maintain your account.

Application Data

If you use our mobile application(s), we may collect the following if you grant permission:

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for internal analytics and reporting.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information — such as IP address and browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain security, operate the Services, and for internal analytics.

The information we collect includes:

Google APIs

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

3. When and with whom do we share your personal information?

In Short: We share information with service providers who help us operate the platform, with other users where necessary to facilitate the service, and as required by law.

Service Providers

We share your personal information with the following third-party processors who help operate the platform:

These providers process your information solely on our behalf according to our instructions and applicable data processing agreements.

Marketplace Role and User-to-User Data Sharing

Avail operates as a platform connecting customers with independent service providers. We are not a party to any service agreement between customers and providers. When you use the platform, certain information you provide is shared with other users to facilitate the service:

When we use Google Maps Platform APIs

We may share your information with Google Maps Platform APIs (e.g., Google Maps API, Places API) to provide map display, address autocomplete, and routing features. Google Maps uses GPS, Wi-Fi, and cell towers to estimate location, with accuracy varying by environment. We obtain and store on your device ("cache") your location to support these features. You may revoke this consent at any time by contacting us or by disabling location access in your device settings.

We may disclose your information if required by law, in response to lawful requests by public authorities, or to protect our rights and the rights of others. We may also share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Do we use cookies and other tracking technologies?

In Short: We use cookies and similar tracking technologies to maintain security, support core functionality, and improve the Service.

We use the following categories of cookies and similar technologies:

We do not use advertising cookies or cross-site tracking. You can manage cookies through your browser settings, but disabling them may affect certain functionality.

5. How do we handle Apple and Google sign-in?

In Short: If you choose to register or sign in to our Services using Apple Sign-In or Google Sign-In, we receive limited profile information from those providers.

Our Services offer the ability to register and sign in using Apple Sign-In and Google Sign-In. Where you choose to do this, we receive certain profile information about you from the provider:

We use this information solely to create and maintain your account. We do not control how Apple or Google process your information on their side; please review their privacy policies for details.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer period is required or permitted by law.

We retain account and personal information for the duration of your active account plus seven (7) years following account termination, to comply with applicable financial, tax, anti-money-laundering, and KYC record-keeping obligations. Some data may be retained longer where required by law. When retention periods expire, we will delete or anonymize the relevant information.

Where personal information has been stored in backup archives, we will securely store it and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including:

Despite these safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. We cannot guarantee that unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@getavail.net.

9. What are your privacy rights?

In Short: You may review, change, or terminate your account at any time. You have rights regarding your personal information under applicable law, including the Saint Lucia Data Protection Act 2011.

Your rights

Depending on the applicable law, you may have the right to:

These rights may be limited where applicable law permits or requires retention (e.g., financial records, regulatory obligations).

If we are relying on your consent to process your personal information — which may be express and/or implied depending on the applicable law — you have the right to withdraw your consent at any time by contacting us. This will not affect the lawfulness of processing before withdrawal, nor will it affect processing conducted on lawful bases other than consent.

Account information

You can review or change account information by logging in to your account settings or by contacting us. Upon request to terminate your account, we will deactivate or delete your account from our active databases, subject to the retention periods described in Section 6.

Cookies

You can usually configure your browser to remove or reject cookies. Disabling cookies may affect certain features of the Service.

If you have questions or comments about your privacy rights, please email privacy@getavail.net.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your preference not to have data about your online browsing activities monitored. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT signals or any other automatic tracking-preference mechanism. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this Privacy Notice.

11. International data transfers

Although Avail operates from Saint Lucia, we use service providers based in the United States and other jurisdictions to deliver our Services. The following processors may store or process your personal information outside Saint Lucia:

We rely on these providers' applicable data protection commitments and require contractual safeguards where appropriate.

12. Governing law

This Privacy Notice and our processing of your personal information are governed by the laws of Saint Lucia, including the Data Protection Act 2011 of Saint Lucia. The Saint Lucia Data Protection Commissioner serves as the supervisory authority for data protection matters in Saint Lucia.

13. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws and reflect changes to our Service.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by direct notification. We encourage you to review this Privacy Notice frequently.

14. How can you contact us about this notice?

If you have questions or comments about this notice, email us at privacy@getavail.net or contact us by post:

Innovative Business Solutions Inc. Rodney Bay, Castries Saint Lucia

15. How can you review, update, or delete your data?

Based on applicable law, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, delete your personal information, or withdraw consent. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, email privacy@getavail.net with your request.